A defining moment occurred when I observed a team member, Sarah, independently anticipating and resolving a complex scheduling conflict for a newly appointed executive, Mr. Thompson. Mr. Thompson was becoming visibly frustrated with conflicting calendar invites from various department heads regarding a crucial project kickoff. Sarah, without direct instruction, calmly approached the situation. She acknowledged his frustration, then skillfully navigated a discussion about his priorities, gently redirecting the conversation to establish a clear communication preference for all future scheduling requests related to the project. Within minutes, Mr. Thompson was discussing his communication preferences, completely at ease. Sarah then confirmed, "Does this new approach feel more efficient for you?"